Terms & Conditions

By making a purchase, and choosing to participate in The Mind Mastery Course, you (the “Client”) irrevocably agree that Jannion Hendricks trading as Jannion Hendricks (the Company), also referred to as “the Service” or “we/us”, approves your Application and accepts you as a Mind Mastery Course (the “Program”) participant.

At this time the Mind Mastery Course Participant Agreement (the “Agreement”) automatically becomes a binding contract between you and the Company, with regard to your participation in the Program. Through the purchasing of this program, you acknowledge that you have read, agree to and accept all terms and conditions stated in this Agreement. We have the right to amend this Agreement at any time by sending you a revised version at the address you provided.

Payment

By completing the Application or consultation and providing permission to move forward, the Client authorises the Company to charge the credit or debit card provided, or debit your bank account, as payment for participation in the Program, if the Company approves your Application.
The Client also understands that no refunds will be issued in the event of any Program group call being missed.
If any participant wishes to transfer their membership to another person, this must be approved by the Company through the same application process and there is no guarantee they will be accepted.

If you are a South African citizen your payment will be processed in ZAR through PayFast. There will be a 3,5% transaction fee on payments processed through PayFast.

Cancellation

We understand that life can be unpredictable, and sometimes plans change. The following cancellation policy is designed to provide clarity and fairness for both you and our coaching team.

Non-Refundable Deposit

A non-refundable deposit of 20% of the total course fee is required to secure your spot in the course.
This deposit is non-refundable under any circumstances.

Cancellation Before Course Start Date

More than 14 days before the course start date: You will receive a full refund, minus the non-refundable deposit.
7-14 days before the course start date: You will receive a 50% refund of the total course fee, minus the non-refundable deposit.
Less than 7 days before the course start date: No refunds will be provided.

Cancellation After Course Start Date

Once the course has started, no refunds will be issued, regardless of participation or attendance. This policy helps ensure that all participants are committed to the full experience.

Credit Towards Future Courses

If you need to cancel after the course has started, you may apply the full amount paid (minus the non-refundable deposit) as credit towards a future course or coaching program. This credit must be used within 6 months of the original course start date.

Missed Sessions

If you are unable to attend a live session, a recording of the session will be made available to you for a limited time.
Refunds or makeup sessions will not be provided for missed live sessions.

Exceptional Circumstances

In the case of unforeseen medical or personal emergencies, you may request a refund or course credit, subject to review. Please contact us as soon as possible if such a situation arises.

Coach Cancellation or Rescheduling

If the coach needs to cancel or reschedule a session, participants will be notified as early as possible.
Participants will have the option to attend the rescheduled session or receive a prorated refund for the missed session.

No-Shows

If you fail to attend a live session or the entire course without prior notice, no refunds or reschedules will be provided unless arrangements have been made in advance with the coach.

Commitment to the Full Course

By enrolling in this course, you agree to commit to the full duration of the program. No partial refunds will be issued if you choose to withdraw before the course has ended.

Disclaimer

Please read this disclaimer carefully before participating in the course.

Not a Substitute for Medical Advice: The information and techniques provided in this course are intended for educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Personal Responsibility: Participants are responsible for their own physical, mental, and emotional well-being. The exercises and methods presented in this course may involve physical, mental, or emotional effort. If you experience any discomfort, pain, or adverse effects, discontinue the activity and consult a professional.
This course can stir up powerful emotions and personal change. Please ensure that you treat the course facilitator and other participants with respect and courtesy by taking responsibility for your experience.
No Guarantees: While the course aims to provide strategies and tools for mental fitness and personal development, individual results may vary. We do not guarantee specific outcomes or improvements as each individual’s experience is unique.
Confidentiality: Personal information shared during the course will be kept confidential. However, participants are encouraged to be mindful of their own privacy and the privacy of others when sharing personal stories or experiences.
Voluntary Participation: Participation in this course is voluntary. You have the right to withdraw at any time without penalty.
Liability: By participating in this course, you agree to release and hold harmless the course provider, instructors, and affiliates from any and all claims, demands, and causes of action arising out of or relating to your participation in the course.
Not for Emergency Use: This course is not intended for use in emergency situations. If you are in crisis or need immediate assistance, please contact emergency services or a mental health professional immediately.

Updated on 19 September 2024